Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341065 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 Cub Pharmacy #1916 — 4801 County Rd 101, Minnetonka MN, 55345

Jan 30, 2026 → Feb 5, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 5, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 2, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Jan 30, 2026 Completed: Feb 6, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 4
Jan 30 → Jan 30 L2 Screening ▶ Running 0 0 / 4
Jan 30 → Feb 2 Awaiting Parts ⏸ Paused 1 —
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0 / 4
Feb 2 → Feb 2 Assigned ▶ Running 0 0 / 4
Feb 2 → Feb 5 Scheduled ▶ Running 3 3 / 4
Feb 5 → Feb 6 Tech On Site ▶ Running 1 4 / 4
Dispatch 0.2d
Material Management 1.2d
Coordinators 4.1d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
1.2 days
Coordinators
4.1 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 5, 2026 Completed: Feb 6, 2026 (on time)
📅
4.7 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
2.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/5/26 Traveled to site Found unit online Completed the replacement of BP cuff assembly I couldn’t get the PC to reboot in order to complete PM Contacted L2 Worked with L2 after hours until 7:30pm. L2 will attempt to log in remotely tomorrow. I will close WO with follow up for new issues Completed paperwork Traveled from site Closed WO with follow up needed
🔍 Technician Findings
Unit needed a new BP cuff assembly Unit is online upon arrival Unit needed 2026 PM
⚠️ Problem Description
Tech will be shipped replacement BP Kit Tech will replace all parts and restore functionality. Reboot unit after replacement. BP system not working as expected. Tech will be sent Key to Kiosk Use this password to access the kiosk: PPKJQKAZ If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Kiosk

Timeline

📋
▶
2 Work Order Created Jan 30, 3:49 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Jan 30, 5:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 29m
⏳ 1.8 business days
📅
Status: Ready for Scheduling by Robert Cox Feb 2, 10:30 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 17h
👷
▶
3 Technician Assigned Feb 2, 11:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 32m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-05T23:00:00.000+0000
📦
▶
2 Parts Requested Feb 2, 1:31 PM
Parts Requested → 3x Parts Added
🔩
3x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Feb 5, 5:56 PM
Dispatch Scheduled → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 10
🔧
Status: Tech On Site by Ronnie Salone Feb 5, 6:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 7h
⏱️
▶
2 Labor Added Feb 5, 8:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 2h 18m
⏱️
2x Labor Added Feb 5, 8:51 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
🏁
Status: Closed by Ronnie Salone Feb 5, 9:15 PM
From: Completed
To: Closed
Duration in Previous: 38m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 12:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 27m
📨
Status: Invoice Pending by Hannah Shaw Feb 6, 1:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 10, 1:11 PM
Invoice Number: SM-253347

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00089444
Closed
📦
Parts Order 00089519
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Ronnie Salone
Scheduled
Feb 5, 6:15 PM
Created
Jan 30, 3:49 PM
Invoice #
SM-253347

Work Details (8)

Name Type Status Qty Amount Date
WL-03088136 Parts Open 1 $0.00 Feb 2, 1:31 PM
WL-03088137 Parts Open 1 $0.00 Feb 2, 1:31 PM
WL-03088138 Expenses Open 1 $0.00 Feb 2, 1:32 PM
WL-03093980 Labor Open 0.25 $0.00 Feb 5, 5:58 PM
WL-03093981 Travel Open 10 $0.00 Feb 5, 5:58 PM
WL-03094230 Labor Open 2.25 $0.00 Feb 5, 8:36 PM
WL-03094256 Labor Open 0.5 $0.00 Feb 5, 8:51 PM
WL-03094257 Travel Open 10 $0.00 Feb 5, 8:51 PM

Details