📍 Sam's Club #6482 — 5555 South Buckner Boulevard, Dallas TX, 75228
Jan 30, 2026 → Feb 5, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 5, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 2, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Jan 30, 2026Completed: Feb 5, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 30 → Jan 30
Created
▶ Running
0
0 / 4
Jan 30 → Jan 30
L2 Screening
▶ Running
0
0 / 4
Jan 30 → Feb 2
Awaiting Parts
⏸ Paused
1
—
Feb 2 → Feb 2
Ready for Scheduling
▶ Running
0
0 / 4
Feb 2 → Feb 2
Assigned
▶ Running
0
0 / 4
Feb 2 → Feb 5
Scheduled
▶ Running
3
3 / 4
Feb 5 → Feb 5
Tech On Site
▶ Running
0
3 / 4
Dispatch0.3d
Material Management1.0d
Coordinators4.0d
Field Work0.5d
Billing0.1d
✗ SLA Missed
Dispatch
0.3 days
Material Management
1.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 30, 2026
Due: Feb 5, 2026
Completed: Feb 6, 2026 (on time)
📅
4.6 daysTotal Age
⏱️
4.0d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay4.0 days stuck in "Scheduled"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/5/26 ZStieben. Materials Management did not attach the RMA to the parts order. Picture of RMA is attached to the notes section of the work order.
🔧Work Performed
Installed new BP kit. Performed preventative maintenance on unit. Unit is missing 2 screws to Arm Cuff mounting assembly. Contacted Emsar L2 tech support and was advised to create a follow up work order for 2 arm cuff mounting screws. Picture of missing screws is attached in the notes. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
2/5/2026 Zachary Stieben arrived on site. Found Kiosk for repair and PM work order.
⚠️Problem Description
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Tech will be sent Key to Kiosk
Use this password to access the kiosk: MK@E3FEG
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Feb 5, 2026
will need a new cuff housing and mounting screws for return trip.
📞
Call
Completed Feb 5, 2026
Zachery called in for directions on the repair. Gave directions on how to proceed with the repair and to call back if he gets stuck or ready to check out.