Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341123 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST HOSPITAL STONE OAK — 1139 E SONTERRA BLVD, SAN ANTONIO TX, 78258

Jan 30, 2026 → Feb 13, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (9 biz days late)
Active: 9 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 2, 2026
1 business day (not counted)
8d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 12, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 2 Awaiting Parts ⏸ Paused 1 —
Feb 2 → Feb 12 Scheduled ▶ Running 8 8
Feb 12 → Feb 13 Tech On Site ▶ Running 1 9
Dispatch 0.0d
Material Management 1.2d
Coordinators 9.0d
Field Work 1.6d
Billing 5.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.2 days
Coordinators
9.0 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
5.9 days
Over SLA
Created: Jan 30, 2026 Due: Jan 31, 2026 (33 days overdue)
📅
10.2 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
11.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 33 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.2d / 3.0d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FOLLOW UP - BATTERY REPLACEMENT Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Batteries installed.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
▶
5 Work Order Created Jan 30, 5:15 PM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Parts Requested
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered, Scheduled
To: Scheduled, Awaiting Parts
Duration in Previous: 2m, 0m
👷
Technician Assigned by Brandi Rodriguez
Technician: Marvin Rivas
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-03T06:00:00.000+0000, 2026-02-03T14:00:00.000+0000
📦
Parts Requested
Order: 00089443
Status: Closed
⏳ 1.8 business days
🔩
▶
2 2x Parts Added Feb 2, 11:22 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2d 18h
💵
Expenses Added Feb 2, 2:02 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 12, 2:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 2h
⏱️
Labor Added Feb 13, 1:35 AM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 13, 12:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.0 business days
⏱️
Labor Added Feb 16, 1:08 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 19, 12:14 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 12:24 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:05 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 11:14 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📦
Parts Order 00089443
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 3, 9:00 AM
Created
Jan 30, 5:15 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03087869 Parts Open 2 $0.00 Feb 2, 11:22 AM
WL-03087870 Expenses Open 1 $0.00 Feb 2, 11:22 AM
WL-03088191 Expenses Open 1 $0.00 Feb 2, 2:02 PM
WL-03104440 Labor Open 1.5 $100.00 Feb 13, 1:35 AM
WL-03107207 Labor Open 0.016666666666667 $38.00 Feb 16, 1:08 PM

Details