📍 METHODIST HOSPITAL STONE OAK — 1139 E SONTERRA BLVD, SAN ANTONIO TX, 78258
Jan 30, 2026 → Feb 13, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (9 biz days late)
Active: 9 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 2, 2026
1 business day (not counted)
8d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 12, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 30, 2026Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 30 → Jan 30
Created
▶ Running
0
0
Jan 30 → Jan 30
Scheduled
▶ Running
0
0
Jan 30 → Feb 2
Awaiting Parts
⏸ Paused
1
—
Feb 2 → Feb 12
Scheduled
▶ Running
8
8
Feb 12 → Feb 13
Tech On Site
▶ Running
1
9
Dispatch0.0d
Material Management1.2d
Coordinators9.0d
Field Work2.0d
Billing13.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.2 days
Coordinators
9.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
13.8 days
Over SLA
Created: Jan 30, 2026
Due: Jan 31, 2026 (33 days overdue)
📅
10.2 daysTotal Age
⏱️
9.0d in ScheduledLongest Stage
🔄
13 transitionsStatus Changes
⚠️
17.7d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 33 days old
🚨
Primary Delay9.0 days stuck in "Scheduled"
⏱️
Total Delay17.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.2d / 3.0d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
FOLLOW UP - BATTERY REPLACEMENT
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
Batteries installed.
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01341125 - FCO - SAN ANTONIO - METHODIST HOSPITAL STONE OAK
Feb 2, 2026 7:00pm – 7:00pm
Work Order: WO-01341125
Account: GE Healthcare FMI
Customer Case Number: 1-554879643317, 1-554557570504
Location: METHODIST HOSPITAL STONE OAK
Address: 1139 E SONTERRA BLVD, SAN ANTONIO, TX 78258
Manufacturer:
Model #:
Serial #: VENGO000408
Contact Name:
Contact Phone:
Contact Email:
Due Date:
PDF
VGB000408_Initial Battery Status
Feb 12, 2026
PDF
VGB000408_Product Label Pic
Feb 12, 2026
PDF
VGB000408_Battery status after 50+minutes
Feb 12, 2026
PDF
VGB000408_Batteries
Feb 12, 2026
PDF
VGB000408_Seft Test New Batteries
Feb 12, 2026
Timeline
📋
▶
4
Work Order Created Jan 30, 5:20 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled