Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341126 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 American Lake VA Medical Center — 9600 Veterans Way, Tacoma WA, 98493

Jan 30, 2026 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
1d
▶ Clock Running
Status: Created
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Feb 2 Created ▶ Running 1 1
Feb 2 → Feb 3 Scheduled ▶ Running 1 2
Feb 3 → Feb 5 Tech On Site ▶ Running 2 4
Dispatch 1.2d
Coordinators 2.0d
Field Work 2.5d
Billing 1.3d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Coordinators
2.0 days
Field Work
2.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 30, 2026 Due: Feb 14, 2026 Completed: Feb 5, 2026 (9 days early)
📅
4.2 days Total Age
⏱️
4.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026

AI Analysis

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Completed with minor delays
Invoiced • 33 days old
🚨
Primary Delay 4.3 days stuck in "Closed"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 SRobinson- Created followup WO as requested. (Old WO-01339197) - Follow up notes -Returning next week for follow-up for project.

🔧 Work Performed
MX700, MX40, FMS Software Upgrade
🔍 Technician Findings
N/A
⚠️ Problem Description
PSA project name: VA: Puget Sound, WA: SES Bedside Software Upgrade Resource Request number: RR-0361149 Site Name: VA Medical Center Seattle Site Address: 9600 Veterans Dr. Tacoma WA 98493 Service District HPMW2-01 Project Scope: Technician must have support tool and completed installation training – requested duties are to perform upgrades X3s and MX40s Notes: For credentialling: Please check in location at Building 101. 4th floor, room. 4W85 (Logistics). Sign in to the Vendor logbook and have a sticker placed on your ID badge. They can give instructions for your daily check in procedures. Once I get a name I'll send him a map of the facility. Vendor Credentialing: In House Scheduled Start: 26 Jan 2026 12:00 PM Scheduled End: 13 Feb 2026 Contacts Project Manager: Amber Van Skyke Lead TC/FSE: Jacob Foreman District Manager: Chris Burns Site Contact: Joseph Schuyler SO or SMA/SES # SO/SMA/SES Description 43221916 Resources Requested Skillset Resource slot #1 Intermediate Resource slot #2 Intermediate
📞 Call Description
Installation

Timeline

📋
Work Order Created Jan 30, 5:35 PM
Work Order: WO-01341126
Type: Installation
Priority: PC
⏳ 1.8 business days
👷
▶
3 Technician Assigned Feb 2, 8:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-02T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2d 15h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 3, 3:45 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Bennet Dartey
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 7h
⏱️
3x Labor Added Feb 3, 10:02 PM
Type: Labor
Status: Open
Qty: 1, 9
⏳ 2.2 business days
⏱️
4x Labor Added Feb 5, 3:18 PM
Type: Labor
Status: Open
Qty: 1, 5.5, 2
💵
▶
2 15x Expenses Added Feb 5, 3:49 PM
15x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 5, 3:54 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9
✔️
Status: Completed by Bennet Dartey Feb 5, 4:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 0h
🏁
Status: Closed by Bennet Dartey Feb 5, 4:58 PM
From: Completed
To: Closed
Duration in Previous: 52m
⏳ 4.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business hours
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Feb 2, 8:00 AM
Created
Jan 30, 5:35 PM
Invoice #
N/A

Work Details (25)

Name Type Status Qty Amount Date
WL-03090582 Labor Open 1 $95.00 Feb 3, 10:02 PM
WL-03090583 Labor Open 9 $945.00 Feb 3, 10:02 PM
WL-03090584 Labor Open 1 $95.00 Feb 3, 10:02 PM
WL-03093581 Labor Open 1 $95.00 Feb 5, 3:18 PM
WL-03093582 Labor Open 5.5 $630.00 Feb 5, 3:18 PM
WL-03093583 Labor Open 2 $210.00 Feb 5, 3:18 PM
WL-03093584 Labor Open 1 $95.00 Feb 5, 3:18 PM
WL-03093662 Expenses Open 1 $48.94 Feb 5, 3:49 PM
WL-03093658 Expenses Open 1 $35.00 Feb 5, 3:49 PM
WL-03093659 Expenses Open 1 $360.61 Feb 5, 3:49 PM
WL-03093660 Expenses Open 1 $231.70 Feb 5, 3:49 PM
WL-03093661 Expenses Open 1 $181.70 Feb 5, 3:49 PM
WL-03093670 Expenses Open 1 $55.00 Feb 5, 3:49 PM
WL-03093671 Expenses Open 1 $29.99 Feb 5, 3:49 PM
WL-03093672 Expenses Open 1 $360.61 Feb 5, 3:49 PM
WL-03093663 Expenses Open 1 $55.00 Feb 5, 3:49 PM
WL-03093664 Expenses Open 1 $192.46 Feb 5, 3:49 PM
WL-03093665 Expenses Open 1 $55.00 Feb 5, 3:49 PM
WL-03093666 Expenses Open 1 $187.08 Feb 5, 3:49 PM
WL-03093667 Expenses Open 1 $55.00 Feb 5, 3:49 PM
WL-03093668 Expenses Open 1 $11.57 Feb 5, 3:49 PM
WL-03093669 Expenses Open 1 $35.00 Feb 5, 3:49 PM
WL-03093674 Labor Open 1 $105.00 Feb 5, 3:50 PM
WL-03093682 Labor Open 10 $950.00 Feb 5, 3:54 PM
WL-03093690 Labor Open 9 $855.00 Feb 5, 3:56 PM

Details