Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341136 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803

Jan 31, 2026 → Feb 14, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (219 biz days early)

Active: 10 biz days

🕐 Clock stopped: Completed (Feb 15, 2026)

▶ Clock Running

Status: Created

Jan 31 → Jan 31, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 31 → Jan 31, 2026

0 business days (counted)

Running total: 0 of ? biz days used

10d

▶ Clock Running

Status: Scheduled

Jan 31 → Feb 15, 2026

10 business days (counted)

Running total: 10 of ? biz days used

Created: Jan 31, 2026 Completed: Feb 15, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 31 → Jan 31	Created	▶ Running	0	0
Jan 31 → Jan 31	Assigned	▶ Running	0	0
Jan 31 → Feb 15	Scheduled	▶ Running	10	10

Coordinators 10.0d

Billing 1.3d

✓ SLA Met

Coordinators
10.0 days
Over SLA

Billing
1.3 days
Over SLA

Created: Jan 31, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)

📅

10.0 days Total Age

⏱️

10.0d in Scheduled Longest Stage

🔄

5 transitions Status Changes

⚠️

9.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

7 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 32 days old

🚨

Primary Delay 10.0 days stuck in "Scheduled"

⏱️

Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

10.0d / 2.0d SLA

Closed

2.0d / 1.0d SLA

07e-Partial Project

1.7d

Ready to Bill

1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Device Not Corrected. Customer Refused FCO Implementation Indefinitely. Service Not Required.                    

🔍 Technician Findings

                        FCO86600081                    

⚠️ Problem Description

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        FCO86600081                    

Timeline

📋

▶

4 Work Order Created Jan 31, 9:58 AM

Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Technician Assigned by Mandy Newman

Technician: Fady Khouzam

👷

Status: Assigned by Mandy Newman

From: Entered, Assigned

To: Assigned, Scheduled

Duration in Previous: 0m

📅

Dispatch Scheduled by Mandy Newman

Scheduled For: 2026-01-30T13:00:00.000+0000

🚨 10.0 business days

⏱️

▶

3 3x Labor Added Feb 14, 7:44 PM

3x Labor Added → 3x Expenses Added → Status: Completed

💵

3x Expenses Added

Type: Expenses, Travel

Status: Open

Qty: 1, 110

✔️

Status: Completed by Fady Khouzam

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 14d 9h, 0m

⏳ 2.0 business days

⏱️

▶

2 Labor Added Feb 18, 1:03 PM

Labor Added → Status: 07e-Partial Project

📋

Status: 07e-Partial Project by Timothy Amburgey

From: Closed

To: 07e-Partial Project

Duration in Previous: 3d 17h

⏳ 2.0 business days

📄

Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 1d 3h

💰

Status: Invoiced by Josh Longway Feb 20, 4:00 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 11h 29m

Bottlenecks

Scheduled

Duration: 10.0 business days (threshold: 2.0 business days)

Exceeded by 8.0 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Fady Khouzam

Scheduled

Jan 30, 8:00 AM

Created

Jan 31, 9:58 AM

Invoice #

N/A

Work Details (7)

Name	Type	Status	Qty	Amount	Date
WL-03106363	Labor	Open	2	$0.00	Feb 14, 7:44 PM
WL-03106364	Labor	Open	5	$712.50	Feb 14, 7:44 PM
WL-03106365	Labor	Open	2	$465.00	Feb 14, 7:44 PM
WL-03106371	Expenses	Open	1	$0.00	Feb 14, 7:47 PM
WL-03106372	Travel	Open	110	$0.00	Feb 14, 7:47 PM
WL-03106373	Travel	Open	110	$0.00	Feb 14, 7:47 PM
WL-03110371	Labor	Open	0.016666666666667	$114.00	Feb 18, 1:03 PM