Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341183 ↗ ServiceMax

SHIELDS HEALTHCARE GROUP • Quarterly Annuity • P7

📍 Shields HCG MRI - Brockton — 265 Westgate Drive, Brockton MA, 02301

Feb 1, 2026 → Feb 1, 2026

✅ Completed

P7

SLA Clock

7 business days from creation · Target: Feb 10, 2026

✓ SLA Met (7 biz days early)

Active: 0 biz days

Budget: 7 biz days

🕐 Clock stopped: Invoiced (Feb 1, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 1 → Feb 1, 2026

0 business days (counted)

Running total: 0 of 7 biz days used

Created: Feb 1, 2026 Invoiced: Feb 1, 2026

Business Days Used 0 / 7

0 7d budget

Billing 5.0d

✓ SLA Met

Billing
5.0 days
Over SLA

Created: Feb 1, 2026 Due: Feb 10, 2026 Completed: Feb 1, 2026 (9 days early)

📅

0.0 days Total Age

⏱️

5.0d in Invoice Pending Longest Stage

🔄

2 transitions Status Changes

⚠️

3.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 31 days old

🚨

Primary Delay 5.0 days stuck in "Invoice Pending"

⏱️

Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Invoice Pending

5.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        Annuity - AUTOGEN                    

🔧 Work Performed

                        Admin WO for Quarterly
Problem Descr: Auto-Renewal with 3% Price Increase 2025
(42) Stretchers @ $260 ea.
(56) Wheelchairs @ $180 ea.
Annual $21,000 with Quarterly Payments of $5,250
*Qtr 1 - May
*Qtr 2 - Aug
*Qtr 3 - Nov
*Qtr 4 - Feb
1 PM Per Year
Unlimited repair calls per year (all parts are billable on repair calls)                    

⚠️ Problem Description

                        Admin WO for Quarterly
Problem Descr: Auto-Renewal with 3% Price Increase 2025
(42) Stretchers @ $260 ea.
(56) Wheelchairs @ $180 ea.
Annual $21,000 with Quarterly Payments of $5,250
*Qtr 1 - May
*Qtr 2 - Aug
*Qtr 3 - Nov
*Qtr 4 - Feb
1 PM Per Year
Unlimited repair calls per year (all parts are billable on repair calls)                    

Timeline

📋

▶

3 Work Order Created Feb 1, 7:46 AM

Work Order Created → Status: Scheduled → Labor Added

🗓️

Status: Scheduled by SF Admin

From: Entered, Scheduled, Ready to Bill

To: Scheduled, Ready to Bill, Invoice Pending

Duration in Previous: 0m

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

⚠️ 5.0 business days

💰

▶

2 Status: Invoiced Feb 6, 9:51 AM

Status: Invoiced → Invoice Created

🧾

Invoice Created

Invoice Number: SM-252738

Bottlenecks

Invoice Pending

Duration: 5.0 business days (threshold: 2.0 business days)

Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P7

Type

Quarterly Annuity

Branch

ERLA - PROD

Technician

Megan Allen

Scheduled

Feb 1, 10:00 AM

Created

Feb 1, 7:46 AM

Invoice #

SM-252738

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03086950	Labor	Open	1	$5,250.00	Feb 1, 7:46 AM