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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341185 ↗ ServiceMax

OSWEGO HEALTH • Monthly Annuity • P7

📍 Oswego Hospital Main List — 110 West 6th St, Oswego NY, 13126

Feb 1, 2026 → Feb 1, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 10, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Feb 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 1, 2026 Invoiced: Feb 1, 2026
Business Days Used 0 / 7
0 7d budget
Billing 5.2d
✓ SLA Met
Billing
5.2 days
Over SLA
Created: Feb 1, 2026 Due: Feb 10, 2026 Completed: Feb 1, 2026 (9 days early)
📅
0.0 days Total Age
⏱️
5.0d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 31 days old
🚨
Primary Delay 5.0 days stuck in "Invoice Pending"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
5.0d / 2.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.6.26 hshaw - WOD is missing, inv is blank. Chat SBerry

Annuity - AUTOGEN

🔧 Work Performed
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17
⚠️ Problem Description
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17

Timeline

📋
▶
2 Work Order Created Feb 1, 7:46 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 6, 9:43 AM
From: Invoice Pending
To: Billing Review
Duration in Previous: 5d 1h
⏱️
▶
4 Labor Added Feb 6, 11:21 AM
Labor Added → Status: Ready to Bill → Invoice Created → Status: Invoiced
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1h 39m
🧾
Invoice Created
Invoice Number: SM-252739
💰
Status: Invoiced by Hannah Shaw
From: Ready to Bill
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Invoice Pending
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Monthly Annuity
Branch
N/A
Technician
Scott A Berry
Scheduled
Feb 1, 10:00 AM
Created
Feb 1, 7:46 AM
Invoice #
SM-252739

Work Details (1)

Name Type Status Qty Amount Date
WL-03095145 Labor Open 1 $10,553.17 Feb 6, 11:21 AM

Details