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WO-01341209 ↗ ServiceMax

LEWISBURG FIRE & EMS • Semi-Annual Annuity • P7

📍 Lewisburg Fire and EMS — 116 S. Commerce Street, Lewisburg OH, 45338

Feb 1, 2026 → Feb 1, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 10, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Feb 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 1, 2026 Invoiced: Feb 1, 2026
Business Days Used 0 / 7
0 7d budget
Billing 4.0d
✓ SLA Met
Billing
4.0 days
Over SLA
Created: Feb 1, 2026 Due: Feb 10, 2026 Completed: Feb 1, 2026 (9 days early)
📅
0.0 days Total Age
⏱️
4.0d in Invoice Pending Longest Stage
🔄
2 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 31 days old
🚨
Primary Delay 4.0 days stuck in "Invoice Pending"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - AUTOGEN
🔧 Work Performed
Admin WO for Semi-Annual Problem Descr: Auto-renewal with 3% price increase (2) Stretchers, Stair Chairs @ $510 ea. (2) Power Load Systems (Parts Not Included) @ $510 ea $2,040 Annually, billed $1,020 semi-annually 2 PMs per year
⚠️ Problem Description
Admin WO for Semi-Annual Problem Descr: Auto-renewal with 3% price increase (2) Stretchers, Stair Chairs @ $510 ea. (2) Power Load Systems (Parts Not Included) @ $510 ea $2,040 Annually, billed $1,020 semi-annually 2 PMs per year

Timeline

📋
▶
3 Work Order Created Feb 1, 7:47 AM
Work Order Created → Labor Added → Status: Scheduled
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⏳ 4.0 business days
💰
▶
2 Status: Invoiced Feb 5, 5:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252760

Bottlenecks

Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Semi-Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
Feb 1, 10:00 AM
Created
Feb 1, 7:47 AM
Invoice #
SM-252760

Work Details (1)

Name Type Status Qty Amount Date
WL-03086970 Labor Open 1 $1,020.00 Feb 1, 7:47 AM

Details