📍 CONTINUING HEALTHCARE SOLUTIONS - BILLING — 2875 Center Rd., Suite 6, Brunswick OH, 44212
Feb 1, 2026 → Feb 1, 2026
✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 10, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Feb 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 1 → Feb 1, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 1, 2026Invoiced: Feb 1, 2026
Business Days Used0 / 7
07d budget
Billing4.0d
✓ SLA Met
Billing
4.0 days
Over SLA
Created: Feb 1, 2026
Due: Feb 10, 2026
Completed: Feb 1, 2026 (9 days early)
📅
0.0 daysTotal Age
⏱️
4.0d in Invoice PendingLongest Stage
🔄
2 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 31 days old
🚨
Primary Delay4.0 days stuck in "Invoice Pending"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
4.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Annuity - AUTOGEN
🔧Work Performed
Admin WO for Monthly
Problem Descr: (12) Hydraulic Wheelchair Lifts @ $510 ea. (parts not included);
2 PM's per year;
2 unscheduled repair calls per year (all parts billable on repair calls);
Annual Amount $6,120 - Billed monthly $510
⚠️Problem Description
Admin WO for Monthly
Problem Descr: (12) Hydraulic Wheelchair Lifts @ $510 ea. (parts not included);
2 PM's per year;
2 unscheduled repair calls per year (all parts billable on repair calls);
Annual Amount $6,120 - Billed monthly $510
Timeline
📋
▶
3
Work Order Created Feb 1, 7:47 AM
Work Order Created → Labor Added → Status: Scheduled
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🗓️
Status: Scheduled by SF Admin
From:Entered, Scheduled, Ready to Bill
To:Scheduled, Ready to Bill, Invoice Pending
Duration in Previous:0m
⏳4.0 business days
💰
▶
2
Status: Invoiced Feb 5, 5:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-252762
Bottlenecks
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)