Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341236 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 2, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 9, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 2 → Feb 7, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 2, 2026 Completed: Feb 7, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0 / 5
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0 / 5
Feb 2 → Feb 7 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 5.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Feb 9, 2026 Completed: Feb 7, 2026 (2 days early)
📅
5.0 days Total Age
⏱️
4.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 4.9 days stuck in "Assigned"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced Fowler actuator returned bed back to service
🔍 Technician Findings
head of bed inop
⚠️ Problem Description
Requested by GE: 603480322, SN 200702981, won't move up or down. Bed at 4th floor hallway
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 2, 8:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 2, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
⏳ 4.0 business days
⏱️
2x Labor Added Feb 5, 4:23 PM
Type: Labor, Parts
Status: Open
Qty: 3, 1
⏳ 2.0 business days
✔️
▶
2 Status: Completed Feb 7, 12:47 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 12, 9:45 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 13, 8:00 AM
Invoice Number: SM-253680

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 2, 8:42 AM
Invoice #
SM-253680

Work Details (2)

Name Type Status Qty Amount Date
WL-03093749 Labor Open 3 $285.00 Feb 5, 4:23 PM
WL-03093750 Parts Open 1 $457.63 Feb 5, 4:23 PM

Details