Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341244 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 American Lake VA Medical Center — 9600 Veterans Way, Tacoma WA, 98493

Feb 2, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Scheduled ▶ Running 0 0
Feb 2 → Feb 2 Entered ▶ Running 0 0
Feb 2 → Feb 4 Scheduled ▶ Running 2 2
Feb 4 → Feb 6 Tech On Site ▶ Running 2 4
Dispatch 0.0d
Coordinators 3.0d
Field Work 3.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
3.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 2, 2026 Due: Feb 14, 2026 Completed: Feb 6, 2026 (8 days early)
📅
5.0 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026

AI Analysis

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Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Devices updated.
🔍 Technician Findings
Devices serviced.
⚠️ Problem Description
PSA project name: VA: Puget Sound, WA: SES Bedside Software Upgrade Resource Request number: RR-0361149 Site Name: VA Medical Center Seattle Site Address: 9600 Veterans Dr. Tacoma WA 98493 Service District HPMW2-01 Project Scope: Technician must have support tool and completed installation training – requested duties are to perform upgrades X3s and MX40s Notes: For credentialling: Please check in location at Building 101. 4th floor, room. 4W85 (Logistics). Sign in to the Vendor logbook and have a sticker placed on your ID badge. They can give instructions for your daily check in procedures. Once I get a name I'll send him a map of the facility. Vendor Credentialing: In House Scheduled Start: 26 Jan 2026 12:00 PM Scheduled End: 13 Feb 2026 Contacts Project Manager: Amber Van Skyke Lead TC/FSE: Jacob Foreman District Manager: Chris Burns Site Contact: Joseph Schuyler SO or SMA/SES # SO/SMA/SES Description 43221916 Resources Requested Skillset Resource slot #1 Intermediate Resource slot #2 Intermediate
📞 Call Description
Installation

Timeline

📋
▶
2 Work Order Created Feb 2, 8:55 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 2, 9:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-02T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 13m
⏳ 2.0 business days
⏱️
13x Labor Added Feb 3, 10:03 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 10.25, 0.5, 4.5, 3.5, 0.75, 65
💵
2x Expenses Added Feb 4, 8:25 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jackson Reeves Feb 4, 9:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
6x Labor Added Feb 4, 11:59 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4.5, 2, 1
⏳ 2.0 business days
⏱️
6x Labor Added Feb 6, 10:39 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 9.25, 1, 65
✔️
Status: Completed by Jackson Reeves Feb 6, 10:47 AM
From: Tech On Site
To: Completed
Duration in Previous: 2d 1h
📅
Dispatch Scheduled by Deon Malloy Feb 6, 11:05 AM
Scheduled For: 2026-02-02T15:00:00.000+0000
🏁
Status: Closed by Jackson Reeves Feb 6, 4:39 PM
From: Completed
To: Closed
Duration in Previous: 5h 51m
⏳ 3.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Feb 2, 10:00 AM
Created
Feb 2, 8:55 AM
Invoice #
N/A

Work Details (27)

Name Type Status Qty Amount Date
WL-03090585 Labor Open 10.25 $1,045.00 Feb 3, 10:03 PM
WL-03090586 Labor Open 0.5 $95.00 Feb 3, 10:03 PM
WL-03090587 Labor Open 4.5 $525.00 Feb 3, 10:03 PM
WL-03090588 Labor Open 3.5 $420.00 Feb 3, 10:03 PM
WL-03090589 Labor Open 0.75 $95.00 Feb 3, 10:03 PM
WL-03090590 Expenses Open 1 $420.61 Feb 3, 10:03 PM
WL-03090591 Expenses Open 1 $40.00 Feb 3, 10:03 PM
WL-03090592 Expenses Open 1 $198.35 Feb 3, 10:03 PM
WL-03090593 Expenses Open 1 $231.70 Feb 3, 10:03 PM
WL-03090594 Expenses Open 1 $55.00 Feb 3, 10:03 PM
WL-03090595 Expenses Open 1 $198.35 Feb 3, 10:03 PM
WL-03090596 Expenses Open 1 $55.00 Feb 3, 10:03 PM
WL-03090597 Travel Open 65 $45.50 Feb 3, 10:03 PM
WL-03090840 Expenses Open 1 $0.00 Feb 4, 8:25 AM
WL-03090841 Expenses Open 1 $420.61 Feb 4, 8:25 AM
WL-03092433 Labor Open 0.5 $95.00 Feb 4, 11:59 PM
WL-03092434 Labor Open 4.5 $525.00 Feb 4, 11:59 PM
WL-03092435 Labor Open 2 $210.00 Feb 4, 11:59 PM
WL-03092436 Labor Open 0.5 $95.00 Feb 4, 11:59 PM
WL-03092437 Expenses Open 1 $198.35 Feb 4, 11:59 PM
WL-03092438 Expenses Open 1 $55.00 Feb 4, 11:59 PM
WL-03095051 Labor Open 9.25 $1,050.00 Feb 6, 10:39 AM
WL-03095052 Expenses Open 1 $40.00 Feb 6, 10:39 AM
WL-03095053 Expenses Open 1 $8.52 Feb 6, 10:39 AM
WL-03095054 Expenses Open 1 $56.00 Feb 6, 10:39 AM
WL-03095055 Expenses Open 1 $55.00 Feb 6, 10:39 AM
WL-03095056 Travel Open 65 $0.00 Feb 6, 10:39 AM

Details