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← WO Overview

WO-01349147 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Feb 2, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 4, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 18, 2026
9 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Feb 18 → Feb 25, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 10 of 5 biz days used
Created: Feb 2, 2026 Completed: Mar 2, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0 / 5
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0 / 5
Feb 2 → Feb 4 Assigned ▶ Running 2 2 / 5
Feb 4 → Feb 18 Awaiting Parts ⏸ Paused 9 —
Feb 18 → Feb 25 Reschedule ▶ Running 5 7 / 5
Feb 25 → Mar 2 Assigned ▶ Running 3 10 / 5
Dispatch 0.0d
Material Management 9.4d
Coordinators 12.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.4 days
Over SLA
Coordinators
12.2 days
Over SLA
Created: Feb 2, 2026 Due: Feb 9, 2026 Completed: Mar 2, 2026 (20 days late)
📅
19.8 days Total Age
⏱️
9.4d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
15.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 2, 2026
Visit 2 Mar 2, 2026

AI Analysis

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Completed with significant delays
Closed • 30 days old
🚨
Primary Delay 9.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.1d / 0.5d SLA
Awaiting Parts
9.4d / 3.0d SLA
Reschedule
5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/4 PO received - GE PO# 4010585039HTM
🔧 Work Performed
3/2: replaced footboard - cycle tested unit - returned to service
🔍 Technician Findings
2/2: found unit with cracked/broken footboard - PO sent
⚠️ Problem Description
physical damage/out of scope repair footboard is broken Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 2, 12:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 2, 1:54 PM
Type: Labor
Status: Open
Qty: 0.33333333333333
👷
▶
2 Technician Assigned Feb 2, 2:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 4, 3:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 2d 1h
🚨 10.0 business days
🔩
▶
2 3x Parts Added Feb 18, 12:00 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 20h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Feb 25, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Reschedule
To: Assigned
Duration in Previous: 7d 2h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 2, 1:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 23h, 0m

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Awaiting Parts
Duration: 9.4 business days (threshold: 3.0 business days)
Exceeded by 6.4 business days
Reschedule
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00089711
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 2, 12:39 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03088183 Labor Open 0.33333333333333 $47.50 Feb 2, 1:54 PM
WL-03110265 Parts Open 1 $0.00 Feb 18, 12:00 PM
WL-03110266 Parts Open 1 $156.29 Feb 18, 12:00 PM
WL-03110267 Expenses Open 1 $0.00 Feb 18, 12:00 PM
WL-03126276 Labor Open 0.66666666666667 $71.25 Mar 2, 1:57 PM

Details