Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349156 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Peninsula Regional Medical Center — 100 E Carroll St, Salisbury MD, 21801

Feb 2, 2026 → Feb 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (224 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 8, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 8, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 8 → Feb 8, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 2 Scheduled ▶ Running 0 0
Feb 2 → Feb 3 Tech On Site ▶ Running 1 1
Feb 3 → Feb 8 Scheduled ▶ Running 3 4
Feb 8 → Feb 8 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 3.4d
Field Work 6.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
6.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 2, 2026 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
9.7 days Total Age
⏱️
5.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
43 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 5.0 days stuck in "Completed"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
5.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up for the remaining. (WO-01349775)

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Feb 2, 1:20 PM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Mandy Newman
Technician: a0hVU000005CFDJYA4, Jeffrey Coles
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-02T13:00:00.000+0000
🔧
Status: Tech On Site by Jeffrey Coles Feb 2, 1:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9m
💵
2x Expenses Added Feb 2, 3:46 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 2, 4:39 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 135
📅
▶
3 Dispatch Scheduled Feb 3, 4:07 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Tech On Site
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-02T13:30:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 3, 4:15 PM
Scheduled For: 2026-02-02T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Feb 3, 7:37 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⏱️
2x Labor Added Feb 4, 10:17 AM
Type: Labor
Status: Open
Qty: 4.5
⏱️
▶
2 4x Labor Added Feb 4, 10:23 AM
4x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
4x Labor Added Feb 4, 2:43 PM
Type: Labor
Status: Open
Qty: 4.25, 2.75, 0.5, 1.75
⏳ 2.0 business days
⏱️
3x Labor Added Feb 5, 3:32 PM
Type: Labor
Status: Open
Qty: 0.5, 4.75, 2.75
⏱️
3x Labor Added Feb 6, 11:54 AM
Type: Labor
Status: Open
Qty: 0.5, 3, 1.5
💵
8x Expenses Added Feb 6, 1:41 PM
Type: Expenses
Status: Open
Qty: 1
💵
10x Expenses Added Feb 6, 1:53 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 3, 135
⏳ 1.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Feb 8, 1:37 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 4d 21h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by Jeffrey Coles Feb 15, 7:21 PM
From: Completed
To: Closed
Duration in Previous: 7d 5h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:16 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jeffrey Coles
Scheduled
Feb 2, 8:00 AM
Created
Feb 2, 1:20 PM
Invoice #
N/A

Work Details (43)

Name Type Status Qty Amount Date
WL-03088344 Expenses Open 1 $0.00 Feb 2, 3:46 PM
WL-03088345 Expenses Open 1 $0.00 Feb 2, 3:46 PM
WL-03088429 Expenses Open 1 $0.00 Feb 2, 4:39 PM
WL-03088430 Travel Open 135 $0.00 Feb 2, 4:39 PM
WL-03090311 Labor Open 0.25 $0.00 Feb 3, 7:37 PM
WL-03090314 Expenses Open 1 $0.00 Feb 3, 7:37 PM
WL-03090317 Labor Open 1.5 $0.00 Feb 3, 7:41 PM
WL-03090991 Labor Open 4.5 $0.00 Feb 4, 10:17 AM
WL-03090992 Labor Open 4 $0.00 Feb 4, 10:17 AM
WL-03091011 Labor Open 0.5 $0.00 Feb 4, 10:23 AM
WL-03091012 Labor Open 3.5 $237.50 Feb 4, 10:23 AM
WL-03091013 Labor Open 3 $0.00 Feb 4, 10:23 AM
WL-03091014 Labor Open 0.5 $155.00 Feb 4, 10:23 AM
WL-03091018 Labor Open 0.5 $0.00 Feb 4, 10:27 AM
WL-03091430 Labor Open 4.25 $237.50 Feb 4, 2:43 PM
WL-03091431 Labor Open 2.75 $237.50 Feb 4, 2:43 PM
WL-03091432 Labor Open 0.5 $310.00 Feb 4, 2:43 PM
WL-03091433 Labor Open 1.75 $0.00 Feb 4, 2:43 PM
WL-03093613 Labor Open 0.5 $155.00 Feb 5, 3:32 PM
WL-03093614 Labor Open 4.75 $237.50 Feb 5, 3:32 PM
WL-03093615 Labor Open 2.75 $237.50 Feb 5, 3:32 PM
WL-03095202 Labor Open 0.5 $155.00 Feb 6, 11:54 AM
WL-03095203 Labor Open 3 $0.00 Feb 6, 11:54 AM
WL-03095204 Labor Open 1.5 $0.00 Feb 6, 11:54 AM
WL-03095403 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095404 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095405 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095406 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095407 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095408 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095409 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095410 Expenses Open 1 $0.00 Feb 6, 1:41 PM
WL-03095426 Expenses Open 1 $0.00 Feb 6, 1:53 PM
WL-03095427 Expenses Open 1 $0.00 Feb 6, 1:53 PM
WL-03095428 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095429 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095430 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095431 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095432 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095433 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095434 Travel Open 3 $0.00 Feb 6, 1:53 PM
WL-03095435 Travel Open 135 $0.00 Feb 6, 1:53 PM
WL-03110419 Labor Open 0.016666666666667 $190.00 Feb 18, 1:16 PM

Details