3 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (9 biz days late)
Active: 12 biz days
Paused: 10 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 2 → Feb 2, 2026
0 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 23, 2026
10 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 25, 2026
2 business days (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 6 of 3 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 4, 2026
5 business days (counted)
Running total: 11 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 12 of 3 biz days used
Created: Feb 2, 2026Completed: Mar 5, 2026
Business Days Used12 / 3
03d budget+9d over
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 2 → Feb 2
Created
▶ Running
0
0 / 3
Feb 2 → Feb 2
Ready for Release
⏸ Paused
0
—
Feb 2 → Feb 5
Ready for Scheduling
▶ Running
3
3 / 3
Feb 5 → Feb 6
Assigned
▶ Running
1
4 / 3
Feb 6 → Feb 6
Scheduled
▶ Running
0
4 / 3
Feb 6 → Feb 6
Tech On Site
▶ Running
0
4 / 3
Feb 6 → Feb 23
Awaiting Parts
⏸ Paused
10
—
Feb 23 → Feb 25
Reschedule
▶ Running
2
6 / 3
Feb 25 → Feb 25
Assigned
▶ Running
0
6 / 3
Feb 25 → Mar 4
Scheduled
▶ Running
5
11 / 3
Mar 4 → Mar 5
Tech On Site
▶ Running
1
12 / 3
Dispatch0.0d
Material Management10.1d
Coordinators14.0d
Field Work1.9d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.1 days
Over SLA
Coordinators
14.0 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Feb 2, 2026
Due: Feb 26, 2026
Completed: Mar 5, 2026 (6 days late)
📅
21.9 daysTotal Age
⏱️
10.1d in Awaiting PartsLongest Stage
🔄
11 transitionsStatus Changes
⚠️
15.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michael Swingle — scheduling delays attributed to technician, not coordinators
Visit 1Feb 6, 2026
Visit 2Mar 4, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Closed • 30 days old
🚨
Primary Delay10.1 days stuck in "Awaiting Parts"
⏱️
Total Delay15.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Awaiting Parts
10.1d / 3.0d SLA
Reschedule
2.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/25/2026 LHill**the tech is out of the area this week and SLA is being missed.
02/25/2026 LHill-Called (423) 718-8834 spoke with Rhonda Laudone. She confirmed they rec'd the parts. Scheduled for 3/4 with tech arriving between 9-11.
2/24/26 RBerry- Per notes in PO 02/23/2026 DNakoff - Per customer parts have delivered. Update due date Removed delay code.
2/6 MOwens Called and spoke to Rhonda Laudone. I told her the tech would arrive 12pm. She said he would just check in at the front desk and they will show him the unit to work on.
2/5/26 RBerry- Sent teams message in POD chat stating: Matthew Bateman Just keeping everyone in the loop — I called on WO-01349164 to get it scheduled for Michael Swingle tomorrow, as discussed on our Teams call, but Travis did not answer. Melissa Owens Please call on this WO first thing in the morning and then let Michael know if it is scheduled for tomorrow.
2/5/26 RBerry- LM with Travis to schedule for 2/6/26.
2/5/2026 Sramen - confirmed that is was an error for the record type. Corrected and added the delay code of 5a.
2/5/2026 Sramen - received teams message from DNakoff asking me to look into this as to why it had not been called on yet. Found the record type is set as bed services and was not pulling onto the ASC dashboard since it's an Olympic Veterinary Account. I teams messaged RBerry to take care of and got with dispatch to make sure it was a mistake and not something we need to alter on the ASC dashboard.
🔧Work Performed
02-23-26- I tried to calibrate the scale but it was still not reading correctly. I contacted Travis from Olympic and he walked me through a load cell, display screen, change out. and junction. Scale was still not working. They are sending a new tabletop for replacement.
03-04-26- I replaced the folding table top, calibrated the scale and tested. scale was reading accurately.
🔍Technician Findings
02-23-26- I arrive on site to troubleshoot/ change out parts on a folding table that is not reading weight correctly.
03-04-26- I arrived on site to replace the folding table top.
⚠️Problem Description
*Very delicate, please call Travis at 541-501-3689*
Elite Folding Exam Station
Serial Number
Unknown
Description of Service(s) Requested
Scale is experiencing interference. New scale cells have been sent, but it might just need a cable adjustment to fix interference.
📋
Outbound to +14237188834
Completed Feb 25, 2026
📋
Outbound to +14237188834
Completed Feb 25, 2026
02/25/2026 LHill-Called (423) 718-8834 spoke with Rhonda Laudone. She confirmed they rec'd the parts. Scheduled for 3/4 with tech arriving between 9-11.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 21, 2026
To: rhonda@sequoyahvet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349164Location: Sequoyah Animal HospitalAddress: 222 Sequoyah Rd Soddy Daisy, TN 37379Device: Problem Description: *Very delicate, please call Travis at 541-501-3689*
Elite Folding Ex
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 14, 2026
To: rhonda@sequoyahvet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349164Location: Sequoyah Animal HospitalAddress: 222 Sequoyah Rd Soddy Daisy, TN 37379Device: Problem Description: *Very delicate, please call Travis at 541-501-3689*
Elite Folding Ex
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: rhonda@sequoyahvet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349164Location: Sequoyah Animal HospitalAddress: 222 Sequoyah Rd Soddy Daisy, TN 37379Device: Problem Description: *Very delicate, please call Travis at 541-501-3689*
Elite Folding Ex
📋
Outbound to +14237188834
Completed Feb 6, 2026
Called and spoke to Rhonda Laudone. I told her the tech would arrive 12pm. She said he would just check in at the front desk and they will show him the unit to work on.
📋
Outbound to +15415013689
Completed Feb 5, 2026
2/5/26 RBerry= LM with Travis to schedule for 2/6/26.