Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349188 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 CPMC - Van Ness Campus — 1200 Van Ness Ave, San Francisco CA, 94109

Feb 2, 2026 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (17 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Closed
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Scheduled ▶ Running 0 0
Feb 2 → Feb 3 Closed ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.5 days
Created: Feb 2, 2026 Due: Dec 31, 2026 Completed: Feb 3, 2026 (331 days early)
📅
1.4 days Total Age
⏱️
2.9d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 2.9 days stuck in "Closed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Missed expense

Timeline

📋
▶
3 Work Order Created Feb 2, 3:31 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Erin Jones
🏁
▶
2 Status: Closed Feb 2, 3:38 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Wayne Rush Feb 3, 12:08 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 20h 29m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 22m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Jan 25, 3:29 PM
Created
Feb 2, 3:31 PM
Invoice #
SM-253121

Work Details (1)

Name Type Status Qty Amount Date
WL-03088325 Expenses Open 1 $28.00 Feb 2, 3:39 PM

Details