Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349271 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Peninsula Regional Medical Center — 100 E Carroll St, Salisbury MD, 21801

Feb 3, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 14, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 14 Scheduled ▶ Running 8 8
Dispatch 0.0d
Coordinators 9.0d
Field Work 1.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Feb 18, 2026 (316 days early)
📅
10.4 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 29 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Completed
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 Mklose dispatch to Davon.

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Feb 3, 10:53 AM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-10T14:00:00.000+0000, 2026-02-09T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 3m
💵
2x Expenses Added Feb 3, 5:05 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.9 business days
⏱️
2x Labor Added Feb 10, 7:57 PM
Type: Labor
Status: Open
Qty: 5, 1
⏱️
▶
2 9x Labor Added Feb 10, 8:04 PM
9x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 235, 15
⏱️
Labor Added Feb 10, 8:43 PM
Type: Labor
Status: Open
Qty: 2
⏱️
4x Labor Added Feb 11, 7:18 PM
Type: Labor
Status: Open
Qty: 0.5, 7, 1
⏱️
3x Labor Added Feb 12, 6:35 PM
Type: Labor
Status: Open
Qty: 0.5, 7.5, 0.75
🚗
4x Travel Added Feb 12, 11:55 PM
Type: Travel
Status: Open
Qty: 15
⏳ 1.0 business days
⏱️
2x Labor Added Feb 14, 2:58 PM
Type: Labor, Travel
Status: Open
Qty: 2, 120
💵
4x Expenses Added Feb 14, 3:36 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 14, 3:52 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 11d 4h
⏳ 1.0 business days
🏁
Status: Closed by Davon Cox Feb 17, 10:28 PM
From: Completed
To: Closed
Duration in Previous: 3d 6h
⏳ 2.2 business days
⏱️
Labor Added Feb 19, 9:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 10h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 6m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Feb 9, 9:00 AM
Created
Feb 3, 10:53 AM
Invoice #
N/A

Work Details (37)

Name Type Status Qty Amount Date
WL-03089878 Expenses Open 1 $0.00 Feb 3, 5:05 PM
WL-03089879 Expenses Open 1 $0.00 Feb 3, 5:05 PM
WL-03100139 Labor Open 5 $0.00 Feb 10, 7:57 PM
WL-03100140 Labor Open 1 $0.00 Feb 10, 7:57 PM
WL-03100160 Labor Open 0.5 $0.00 Feb 10, 8:04 PM
WL-03100161 Labor Open 0.75 $0.00 Feb 10, 8:04 PM
WL-03100162 Labor Open 6 $475.00 Feb 10, 8:04 PM
WL-03100163 Labor Open 0.75 $310.00 Feb 10, 8:04 PM
WL-03100164 Expenses Open 1 $0.00 Feb 10, 8:04 PM
WL-03100165 Expenses Open 1 $0.00 Feb 10, 8:04 PM
WL-03100166 Expenses Open 1 $0.00 Feb 10, 8:04 PM
WL-03100167 Expenses Open 1 $0.00 Feb 10, 8:04 PM
WL-03100168 Expenses Open 1 $0.00 Feb 10, 8:04 PM
WL-03100176 Travel Open 235 $0.00 Feb 10, 8:07 PM
WL-03100177 Travel Open 15 $0.00 Feb 10, 8:07 PM
WL-03100178 Travel Open 15 $0.00 Feb 10, 8:07 PM
WL-03100179 Travel Open 15 $0.00 Feb 10, 8:07 PM
WL-03100261 Labor Open 2 $0.00 Feb 10, 8:43 PM
WL-03101909 Labor Open 0.5 $465.00 Feb 11, 7:18 PM
WL-03101910 Labor Open 7 $712.50 Feb 11, 7:18 PM
WL-03101911 Labor Open 1 $0.00 Feb 11, 7:18 PM
WL-03101912 Labor Open 0.5 $0.00 Feb 11, 7:18 PM
WL-03103779 Labor Open 0.5 $0.00 Feb 12, 6:35 PM
WL-03103780 Labor Open 7.5 $712.50 Feb 12, 6:35 PM
WL-03103781 Labor Open 0.75 $465.00 Feb 12, 6:35 PM
WL-03104400 Travel Open 15 $0.00 Feb 12, 11:55 PM
WL-03104401 Travel Open 15 $0.00 Feb 12, 11:55 PM
WL-03104402 Travel Open 15 $0.00 Feb 12, 11:55 PM
WL-03104403 Travel Open 15 $0.00 Feb 12, 11:55 PM
WL-03106327 Labor Open 2 $0.00 Feb 14, 2:58 PM
WL-03106328 Travel Open 120 $0.00 Feb 14, 2:58 PM
WL-03106338 Expenses Open 1 $0.00 Feb 14, 3:36 PM
WL-03106339 Expenses Open 1 $0.00 Feb 14, 3:36 PM
WL-03106340 Expenses Open 1 $0.00 Feb 14, 3:36 PM
WL-03106341 Expenses Open 1 $0.00 Feb 14, 3:36 PM
WL-03106342 Expenses Open 1 $0.00 Feb 14, 3:52 PM
WL-03111683 Labor Open 0.016666666666667 $304.00 Feb 19, 9:14 AM

Details