Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349273 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 3, 2026 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (17 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Completed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 3 Completed ▶ Running 0 0
Feb 3 → Feb 3 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.2 days
Created: Feb 3, 2026 Due: Feb 27, 2026 Completed: Feb 3, 2026 (24 days early)
📅
0.2 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 29 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PREFORMED PM AS PER MFG CHECKSHEET
🔍 Technician Findings
found
⚠️ Problem Description
PM DUE Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 3, 12:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Ready for Scheduling
To: Completed
Duration in Previous: 1h 13m
👷
▶
3 Technician Assigned Feb 3, 12:30 PM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Matthew Bateman
From: Completed, Assigned
To: Assigned, Completed
Duration in Previous: 16m, 0m
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 10:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 27m
📨
▶
2 Status: Invoice Pending Feb 4, 12:24 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 5, 9:00 AM
Invoice Number: SM-252971

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 3, 11:00 AM
Invoice #
SM-252971

Work Details (1)

Name Type Status Qty Amount Date
WL-03089354 Labor Open 1 $0.00 Feb 3, 12:11 PM

Details