Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349274 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 3, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (15 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 5 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.2 days
Created: Feb 3, 2026 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
3.0 days Total Age
⏱️
2.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 29 days old
🚨
Primary Delay 2.8 days stuck in "Assigned"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet and ensured bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
PM DUE Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 11:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 12:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 25m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 4, 1:57 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 21
✔️
Status: Completed by Carlos Robles Feb 5, 11:50 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 3:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Feb 6, 5:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253392

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 3, 11:01 AM
Invoice #
SM-253392

Work Details (3)

Name Type Status Qty Amount Date
WL-03091336 Labor Open 1 $0.00 Feb 4, 1:57 PM
WL-03091340 Labor Open 0.5 $0.00 Feb 4, 1:59 PM
WL-03091341 Travel Open 21 $0.00 Feb 4, 1:59 PM

Details