Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349288 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 3, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (16 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 4 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
0.6 days
Created: Feb 3, 2026 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
2.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 29 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Closed
3.9d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.5.26 hshaw - missing PM checklist

🔧 Work Performed
preformed pm as per mfg worksheet bed is now ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
Carlos Robles: PM DUE
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 3, 12:26 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Carlos Robles
⏱️
Labor Added Feb 3, 12:55 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 4, 8:45 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20h 18m, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 5, 10:48 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 2h
🏁
Status: Closed by Carlos Robles Feb 5, 11:48 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
2 Status: Invoice Pending Feb 6, 5:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253392

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 3, 11:19 AM
Invoice #
SM-253392

Work Details (1)

Name Type Status Qty Amount Date
WL-03089420 Labor Open 1 $0.00 Feb 3, 12:55 PM

Details