Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349378 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 3, 2026 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (17 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Feb 3 Assigned ▶ Running 0 0
Feb 3 → Feb 3 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.2d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.2 days
Billing
0.4 days
Created: Feb 3, 2026 Due: Feb 28, 2026 Completed: Feb 3, 2026 (25 days early)
📅
0.7 days Total Age
⏱️
2.2d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 29 days old
🚨
Primary Delay 2.2 days stuck in "Closed"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Kevin Cogdill: Request PM Service, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 3, 4:04 PM
Technician Assigned → Status: Assigned → Status: Tech On Site
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
🔧
Status: Tech On Site by Kevin Cogdill
From: Assigned
To: Tech On Site
Duration in Previous: 2m
⏱️
3x Labor Added Feb 3, 4:55 PM
Type: Labor, Expenses
Status: Open
Qty: 1.25, 0.5
✔️
▶
2 Status: Completed Feb 3, 5:45 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
▶
2 Status: Invoice Pending Feb 5, 1:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Feb 8, 8:26 PM
Invoice Number: SM-253069

Bottlenecks

Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 3, 1:21 PM
Invoice #
SM-253069

Work Details (3)

Name Type Status Qty Amount Date
WL-03089846 Labor Open 1.25 $0.00 Feb 3, 4:55 PM
WL-03089847 Labor Open 0.5 $0.00 Feb 3, 4:55 PM
WL-03089848 Expenses Open 1 $0.00 Feb 3, 4:55 PM

Details