Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349562 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 4, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✓ SLA Met (4 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 19, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 4, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 19 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 11.0d
Billing 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 4, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
11.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 28 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Feb 4, 11:08 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 11.0 business days
✔️
Status: Completed by Kim Pearson Feb 19, 9:20 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 14d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 20, 10:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 24, 9:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 10h
💰
▶
2 Status: Invoiced Feb 24, 9:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254807

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 4, 11:08 AM
Invoice #
SM-254807

Work Details (1)

Name Type Status Qty Amount Date
WL-03091078 Parts Open 1 $929.50 Feb 4, 11:09 AM

Details