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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349640 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 4, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
11d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 20, 2026
11 business days (counted)
Running total: 11 of 5 biz days used
Created: Feb 4, 2026 Completed: Feb 20, 2026
Business Days Used 11 / 5
0 5d budget +6d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Feb 20 Assigned ▶ Running 11 11 / 5
Dispatch 0.0d
Coordinators 11.6d
Field Work 0.0d
Billing 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.6 days
Over SLA
Field Work
0.0 days
Billing
0.9 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Feb 20, 2026 (8 days late)
📅
11.6 days Total Age
⏱️
11.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 4, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 20, 2026

AI Analysis

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Completed with significant delays
Invoiced • 28 days old
🚨
Primary Delay 11.5 days stuck in "Assigned"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
11.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010585874HTM

🔧 Work Performed
Physical Damage: 2/4/2026: Since the issues identified are common problems parts were ordered in a large trunk stock. Parts will be appropriately added and billed on delivery. CPR Isolator will be customer supplied since they have extras on hand. 2/17/2026: Isolator & fowler motor replaced. still waiting on accents, screws, & PO. 2/20/2026/ all work completed. cycle tested. issue with adding screws to WO. will fix Monday.
🔍 Technician Findings
2/4/2026: Identified issues, fowler burnt out, missing accents, missing screws for accent, and CPR Isolator. Issue is caused by aftermarket Hercules
⚠️ Problem Description
Physical Damage: Broken fowler motor, 2 missing handle accents, 4 missing screws for accents, and CPR Isolator. Issue is caused by aftermarket Hercules Sanchez, Jon
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 4, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 4, 2:52 PM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Status: Assigned Feb 4, 3:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Jon Sanchez
⏱️
Labor Added Feb 4, 3:18 PM
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Feb 4, 3:29 PM
Type: Travel
Status: Open
Qty: 8
⚠️ 9.0 business days
⏱️
▶
2 2x Labor Added Feb 17, 2:34 PM
2x Labor Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🚗
Travel Added Feb 17, 4:12 PM
Type: Travel
Status: Open
Qty: 8
⏳ 4.0 business days
🔩
Parts Added Feb 20, 2:45 PM
Type: Parts
Status: Open
Qty: 2
⏱️
2x Labor Added Feb 20, 2:57 PM
Type: Labor
Status: Open
Qty: 0.5
🔩
▶
3 Parts Added Feb 20, 3:36 PM
Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Bateman
From: Assigned
To: Completed
Duration in Previous: 16d 0h
🏁
Status: Closed by Matthew Bateman
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 25, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
▶
2 Status: Invoice Pending Feb 25, 11:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.1 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-254917

Bottlenecks

Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 4, 2:22 PM
Invoice #
SM-254917

Work Details (12)

Name Type Status Qty Amount Date
WL-03091449 Labor Open 0.5 $0.00 Feb 4, 2:52 PM
WL-03091465 Labor Open 1 $95.00 Feb 4, 3:18 PM
WL-03091496 Travel Open 8 $0.00 Feb 4, 3:29 PM
WL-03108768 Labor Open 0.5 $0.00 Feb 17, 2:34 PM
WL-03108769 Labor Open 2 $190.00 Feb 17, 2:34 PM
WL-03108787 Parts Open 1 $559.78 Feb 17, 2:37 PM
WL-03108788 Parts Open 1 $0.00 Feb 17, 2:37 PM
WL-03108966 Travel Open 8 $0.00 Feb 17, 4:12 PM
WL-03114160 Parts Open 2 $9.32 Feb 20, 2:45 PM
WL-03114186 Labor Open 0.5 $47.50 Feb 20, 2:57 PM
WL-03114187 Labor Open 0.5 $0.00 Feb 20, 2:57 PM
WL-03114264 Parts Open 4 $0.00 Feb 20, 3:36 PM

Details