Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349672 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 4, 2026 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✓ SLA Met (14 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 4, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 11 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 4, 2026 Due: Mar 4, 2026 Completed: Feb 11, 2026 (21 days early)
📅
5.5 days Total Age
⏱️
5.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 28 days old
🚨
Primary Delay 5.5 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.5d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
7 RANGE EXTERNAL LEAK W/ADAPTER

Timeline

📋
▶
4 Work Order Created Feb 4, 2:53 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 6.0 business days
✔️
Status: Completed by Tami Dawe Feb 11, 11:49 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 20h, 1m
📄
Status: Ready to Bill by Kim Pearson Feb 12, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 55m
📨
▶
3 Status: Invoice Pending Feb 12, 10:57 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253775
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 4, 2:53 PM
Invoice #
SM-253775

Work Details (1)

Name Type Status Qty Amount Date
WL-03091451 Parts Open 1 $190.00 Feb 4, 2:54 PM

Details