Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349776 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 5, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Feb 5, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Closed
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 5, 2026 Invoiced: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0
Feb 5 → Feb 5 Completed ▶ Running 0 0
Feb 5 → Feb 5 Assigned ▶ Running 0 0
Feb 5 → Feb 5 Closed ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.2 days
Created: Feb 5, 2026 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
0.4 days Total Age
⏱️
1.9d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay 1.9 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
4 Labor Added Feb 5, 11:32 AM
Labor Added → Status: Completed → Technician Assigned → Status: Closed
✔️
Status: Completed by Carlos Robles
From: Ready for Scheduling, Completed
To: Completed, Assigned
Duration in Previous: 2h 24m, 0m
👷
Technician Assigned by Jennifer Johnson
Technician: a0hVU000006PqSzYAK, Carlos Robles
🏁
Status: Closed by Carlos Robles
From: Assigned
To: Closed
Duration in Previous: 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 3:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
📨
▶
2 Status: Invoice Pending Feb 6, 5:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253392

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 5, 9:10 AM
Invoice #
SM-253392

Work Details (1)

Name Type Status Qty Amount Date
WL-03092958 Labor Open 1 $0.00 Feb 5, 11:32 AM

Details