Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349845 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 5, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 5, 2026 Completed: Feb 11, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 5
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1 / 5
Feb 6 → Feb 11 Assigned ▶ Running 3 4 / 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Feb 11, 2026 (1 days early)
📅
4.9 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
assessed the bed ran all functional test no loud noise found returned back to service
🔍 Technician Findings
assessed the bed ran all functional test no loud noise found returned back to service
⚠️ Problem Description
GE 603376353, SN S215AW0529, very loud motor Bed was located on the 4th floor.

Timeline

📋
▶
2 Work Order Created Feb 5, 11:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 5, 7:43 PM
Type: Labor
Status: Open
Qty: 2
👷
▶
3 Technician Assigned Feb 6, 8:32 AM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 5m
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
⏳ 4.0 business days
✔️
▶
2 Status: Completed Feb 11, 12:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Franks
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254238

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 5, 11:26 AM
Invoice #
SM-254238

Work Details (1)

Name Type Status Qty Amount Date
WL-03094174 Labor Open 2 $0.00 Feb 5, 7:43 PM

Details