Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349849 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 5, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0
Feb 5 → Feb 5 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.8d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.3 days
Created: Feb 5, 2026 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
0.9 days Total Age
⏱️
3.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay 3.8 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
4.9d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.6.26 hshaw - missing PM checklist

🔧 Work Performed
preformed pm as per mfg worksheet nd ensured bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
Carlos Robles: pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 11:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 5, 1:19 PM
Technician Assigned → Status: Assigned → Labor Added → 2x Labor Added
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 44m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 21
✔️
Status: Completed by Carlos Robles Feb 5, 5:50 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 6, 5:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 23h 22m
🏁
Status: Closed by Matthew Bateman Feb 6, 6:05 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 51m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 12:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 6h
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 2:01 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 38m, 0m
🧾
Invoice Created Feb 12, 9:00 AM
Invoice Number: SM-253668

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 5, 11:34 AM
Invoice #
SM-253668

Work Details (3)

Name Type Status Qty Amount Date
WL-03093142 Labor Open 1 $0.00 Feb 5, 1:20 PM
WL-03093147 Labor Open 0.5 $0.00 Feb 5, 1:22 PM
WL-03093148 Travel Open 21 $0.00 Feb 5, 1:22 PM

Details