📍 Miami Beach Fire Department — 2300 Pine Tree Drive, Miami Beach FL, 33140
Feb 5, 2026 → Feb 5, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 5, 2026Completed: Feb 5, 2026
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0 / 5
Feb 5 → Feb 5
Assigned
▶ Running
0
0 / 5
Coordinators0.0d
Billing1.8d
✓ SLA Met
Coordinators
0.0 days
Billing
1.8 days
Over SLA
Created: Feb 5, 2026
Due: Feb 12, 2026
Completed: Feb 5, 2026 (7 days early)
📅
0.0 daysTotal Age
⏱️
1.8d in Ready to BillLongest Stage
🔄
4 transitionsStatus Changes
⚠️
0.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay1.8 days stuck in "Ready to Bill"
⏱️
Total Delay0.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
1.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Annuity - MANUALGEN
🔧Work Performed
(13) Stretcher, Stair Chair Bundle @ $255ea. x 4 PM services;
(2) Stretcher Only @ $203ea. x 4 PM services;
Annual $14,884
4 PMs per year
4 Unscheduled repair calls per year
⚠️Problem Description
(13) Stretcher, Stair Chair Bundle @ $255ea. x 4 PM services;
(2) Stretcher Only @ $203ea. x 4 PM services;
Annual $14,884
4 PMs per year
4 Unscheduled repair calls per year
Timeline
📋
▶
3
Work Order Created Feb 5, 12:35 PM
Work Order Created → Status: Assigned → Labor Added
👷
Status: Assigned by Natosha Beierschmitt
From:Ready to Bill
To:Assigned
Duration in Previous:0m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Natosha BeierschmittFeb 5, 12:49 PM
From:Assigned, Completed, Closed
To:Completed, Closed, Ready to Bill
Duration in Previous:13m, 0m
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Feb 6, 6:25 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-253397
Bottlenecks
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)