Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349894 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 5, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 5, 2026
✓ SLA Met (18 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 6 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.7d
Billing 2.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Billing
2.2 days
Over SLA
Created: Feb 5, 2026 Due: Mar 5, 2026 Completed: Feb 6, 2026 (27 days early)
📅
1.7 days Total Age
⏱️
2.2d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay 2.2 days stuck in "Ready to Bill"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Feb 5, 1:04 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 2.0 business days
✔️
Status: Completed by Tami Dawe Feb 6, 2:39 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 9, 9:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 10, 8:50 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-253545

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 5, 1:04 PM
Invoice #
SM-253545

Work Details (1)

Name Type Status Qty Amount Date
WL-03093124 Parts Open 1 $489.00 Feb 5, 1:05 PM

Details