Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349934 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 5, 2026 → Feb 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 12, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 5, 2026 Completed: Feb 6, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0 / 5
Feb 5 → Feb 5 Ready for Scheduling ▶ Running 0 0 / 5
Feb 5 → Feb 6 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
0.1 days
Created: Feb 5, 2026 Due: Feb 12, 2026 Completed: Feb 6, 2026 (6 days early)
📅
1.0 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 27 days old
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR Isolator
🔍 Technician Findings
CPR Iso Worn
⚠️ Problem Description
Head wont move Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 2:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 5, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 19m
⏱️
▶
2 3x Labor Added Feb 5, 10:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 47m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 4:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 55m
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 8:00 AM
Invoice Number: SM-253393

Bottlenecks

Assigned
Duration: 5.8 business hours (threshold: 4.0 business hours)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 5, 2:30 PM
Invoice #
SM-253393

Work Details (3)

Name Type Status Qty Amount Date
WL-03094512 Labor Open 1 $0.00 Feb 5, 10:36 PM
WL-03094513 Labor Open 0.9 $0.00 Feb 5, 10:36 PM
WL-03094514 Parts Open 1 $0.00 Feb 5, 10:37 PM

Details