Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349978 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 New Jersey Respiratory Inc — 363 US Highway 46, FAIRFIELD NJ, 07004

Feb 5, 2026 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✗ SLA Missed (2 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 4 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 20, 2026
6 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 10 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 6 Created ▶ Running 1 1
Feb 6 → Feb 11 Assigned ▶ Running 3 4
Feb 11 → Feb 20 Scheduled ▶ Running 6 10
Feb 20 → Feb 20 Entered ▶ Running 0 10
Feb 20 → Feb 20 Assigned ▶ Running 0 10
Feb 20 → Feb 20 Scheduled ▶ Running 0 10
Feb 20 → Feb 20 Entered ▶ Running 0 10
Feb 20 → Feb 23 Scheduled ▶ Running 1 11
Dispatch 1.2d
Coordinators 12.4d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Coordinators
12.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2026 Due: Feb 19, 2026 Completed: Feb 23, 2026 (3 days late)
📅
10.8 days Total Age
⏱️
6.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 27 days old
🚨
Primary Delay 6.8 days stuck in "Scheduled"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Assigned
4.4d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 RArnold -Updated to Fady K

02/20/2026 mklose redispatch to Davon, to add labor

02/11/2026 Mklose- PO was rcvd, waiting on parts

02/10/2026 RArnold - emailed customer for PO

02/09/2026 RArnold - Repair for WO that device that failed FOC81. PWO Pending Entitlement

🔧 Work Performed
The Field Service Engineer installed a new RP-Trilogy Evo 3-Way Solenoid Valve and an RP-Trilogy Evo Proportional Valve (AECM) and performed a full PVT in accordance with the manufacturer’s specifications. Despite these actions, the device continues to fail the FiO₂ sensor receptacle verification. Further inspection indicates that multiple tubing assemblies are clogged with liquids and vapors. As a result, the following components will need replacement: main board, Tubing, blower chassis plate, Tubing, FiO2, Tubing, low-flow O2, Tubing, system PCBA and associated system PCBA, as contamination has compromised the affected tubing
🔍 Technician Findings
Repair.
⚠️ Problem Description
FCO86600081 - Follow up repair to be completed ASP EMSAR - H2953222774CB
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📋
Work Order Created Feb 5, 5:33 PM
Work Order: WO-01349978
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Feb 6, 8:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Entered
To: Assigned
Duration in Previous: 14h 55m
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Feb 11, 12:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 5d 3h
📅
Dispatch Scheduled by Megan Klose Feb 12, 8:31 AM
Scheduled For: 2026-02-13T17:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
2 Status: Entered Feb 20, 11:51 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Fady Khouzam
🗓️
▶
3 Status: Scheduled Feb 20, 2:46 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-20T20:30:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: a0hVU0000050MIbYAM, Davon Cox
🆕
▶
3 Status: Entered Feb 20, 3:09 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
3 4x Labor Added Feb 23, 12:07 AM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 2d 8h
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added Feb 25, 11:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Feb 20, 8:00 AM
Created
Feb 5, 5:33 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03115784 Labor Open 2.5 $155.00 Feb 23, 12:07 AM
WL-03115785 Labor Open 2 $190.00 Feb 23, 12:07 AM
WL-03115786 Expenses Open 1 $0.00 Feb 23, 12:07 AM
WL-03115787 Travel Open 150 $0.00 Feb 23, 12:07 AM
WL-03119249 Labor Open 0.016666666666667 $38.00 Feb 25, 11:09 AM

Details