Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349983 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 5, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1
Feb 6 → Feb 13 Assigned ▶ Running 5 6
Dispatch 0.0d
Coordinators 7.2d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Billing
0.5 days
Created: Feb 5, 2026 Due: Feb 27, 2026 Completed: Feb 13, 2026 (14 days early)
📅
6.2 days Total Age
⏱️
6.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 27 days old
🚨
Primary Delay 6.3 days stuck in "Closed"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Closed
6.3d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
Carlos Robles: pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 5:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 8:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 31m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Feb 13, 4:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 8h, 0m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 5:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 1h
📨
▶
2 Status: Invoice Pending Feb 24, 9:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254813

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 5, 5:45 PM
Invoice #
SM-254813

Work Details (1)

Name Type Status Qty Amount Date
WL-03105493 Labor Open 1 $0.00 Feb 13, 4:16 PM

Details