Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349990 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 5, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (14 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.5d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Billing
0.2 days
Created: Feb 5, 2026 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
1.1 days Total Age
⏱️
4.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay 4.6 days stuck in "Closed"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet and is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 5, 5:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 6, 8:07 AM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 9m
👷
Technician Assigned by Laura Hill
Technician: Carlos Robles
⏱️
▶
2 3x Labor Added Feb 6, 11:18 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 12m, 0m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 12:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 2:01 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 36m, 0m
🧾
Invoice Created Feb 12, 9:00 AM
Invoice Number: SM-253668

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 5, 5:58 PM
Invoice #
SM-253668

Work Details (3)

Name Type Status Qty Amount Date
WL-03095137 Labor Open 0.5 $0.00 Feb 6, 11:18 AM
WL-03095138 Labor Open 1 $0.00 Feb 6, 11:18 AM
WL-03095139 Travel Open 21 $0.00 Feb 6, 11:18 AM

Details