Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350142 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • PC

📍 Agilent Technologies Inc — 2850 Centerville Rd, Wilmington DE, 19808

Feb 6, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 15, 2026
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 13 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 6, 2026 Due: Feb 15, 2026 Completed: Feb 13, 2026 (2 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
10 visits On-Site Trips
📋
Coordinator Scheduling
🚨
10 On-Site Visits
10 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026
Visit 6 Feb 9, 2026
Visit 7 Feb 10, 2026
Visit 8 Feb 11, 2026
Visit 9 Feb 12, 2026
Visit 10 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
admin WO for 02.01 to 02.15.2026
⚠️ Problem Description
admin WO for 1st to 15th

Timeline

📋
Work Order Created Feb 6, 5:47 AM
Work Order: WO-01350142
Type: Acct. Management
Priority: PC
👷
▶
2 Status: Assigned Feb 6, 5:54 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0h6e00000IIB58AAH, Judith Alvarez
⏱️
5x Labor Added Feb 6, 7:45 AM
Type: Labor
Status: Open
Qty: 8
⚠️ 5.8 business days
⏱️
▶
2 5x Labor Added Feb 13, 6:36 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 7d 0h, 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:13 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-254229

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Acct. Management
Branch
ERLA - PROD
Technician
Judith Alvarez
Scheduled
N/A
Created
Feb 6, 5:47 AM
Invoice #
SM-254229

Work Details (10)

Name Type Status Qty Amount Date
WL-03094818 Labor Open 8 $320.00 Feb 6, 7:45 AM
WL-03094819 Labor Open 8 $320.00 Feb 6, 7:45 AM
WL-03094820 Labor Open 8 $320.00 Feb 6, 7:45 AM
WL-03094821 Labor Open 8 $320.00 Feb 6, 7:45 AM
WL-03094822 Labor Open 8 $320.00 Feb 6, 7:45 AM
WL-03104452 Labor Open 8 $320.00 Feb 13, 6:36 AM
WL-03104453 Labor Open 8 $320.00 Feb 13, 6:36 AM
WL-03104454 Labor Open 8 $320.00 Feb 13, 6:36 AM
WL-03104455 Labor Open 8 $320.00 Feb 13, 6:36 AM
WL-03104456 Labor Open 8 $320.00 Feb 13, 6:36 AM

Details