Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350152 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 6, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 9, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
0d
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.3 days
Created: Feb 6, 2026 Due: Feb 9, 2026 Completed: Feb 6, 2026 (3 days early)
📅
0.1 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 26 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6/26 MMcNamara
Problem Description:    
Loaner return service LX2.3 and 4 probes

Technician Findings:    
No additional issues found.

Work Performed    
Performed functional check on base unit, standard service on 4 probes.


 
🔧 Work Performed
Performed functional check on base unit, standard service on 4 probes.
🔍 Technician Findings
No additional issues found.
⚠️ Problem Description
Loaner return service LX2.3 and 4 probes

Timeline

📋
▶
2 Work Order Created Feb 6, 8:11 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added Feb 6, 8:20 AM
2x Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 9m
✔️
Status: Completed by MICHAEL MCNAMARA Feb 6, 8:42 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Feb 6, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 44m
📨
▶
2 Status: Invoice Pending Feb 6, 11:35 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 6, 2:22 PM
Invoice Number: SM-253331

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 6, 8:11 AM
Invoice #
SM-253331

Work Details (3)

Name Type Status Qty Amount Date
WL-03094847 Expenses Open 1 $0.00 Feb 6, 8:11 AM
WL-03094859 Labor Open 2 $210.00 Feb 6, 8:20 AM
WL-03094860 Labor Open 1.25 $131.25 Feb 6, 8:20 AM

Details