Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350155 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 6, 2026 → Feb 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 6, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 6 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 6, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 26 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
assessed bed found the power cord was not connected to bed all functional test ran returned bed back to service
🔍 Technician Findings
found that bed was not responsive
⚠️ Problem Description
reported that bed had an issue in room 531 Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 8:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 8:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
⏱️
2x Labor Added Feb 6, 9:16 AM
Type: Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Yves Dessin Feb 6, 9:22 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 50m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 4:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 37m
📨
▶
2 Status: Invoice Pending Feb 6, 5:16 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created Feb 9, 8:00 AM
Invoice Number: SM-253393

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 6, 8:18 AM
Invoice #
SM-253393

Work Details (2)

Name Type Status Qty Amount Date
WL-03094901 Labor Open 1 $0.00 Feb 6, 9:16 AM
WL-03094902 Labor Open 2 $0.00 Feb 6, 9:16 AM

Details