Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350225 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Feb 6, 2026 → Feb 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 6, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 6 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Billing
0.2 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 6, 2026 (7 days early)
📅
0.7 days Total Age
⏱️
5.3d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 5.3 days stuck in "Closed"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
found footboard in repair area - took apart and reset pins in connector - cycle tested unit - returned to service
🔍 Technician Findings
found unit with no footboard
⚠️ Problem Description
Matthew Sebzda: repair request footboard inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 6, 12:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Matthew Sebzda
⏱️
▶
2 Labor Added Feb 6, 4:41 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 21m, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 8:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253966

Bottlenecks

Assigned
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 6, 11:07 AM
Invoice #
SM-253966

Work Details (1)

Name Type Status Qty Amount Date
WL-03095821 Labor Open 1 $0.00 Feb 6, 4:41 PM

Details