Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350243 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Feb 6, 2026 → Feb 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 6, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 6 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.9 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 6, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
4.4d / 1.0d SLA
WO Correction Needed
0.9d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.12.26 hshaw - missing part#

sent - PO received - GE PO# 4010586394HTMP

🔧 Work Performed
replaced batteries for bed and intellidrive system - performed functional tests on unit - returned to service
🔍 Technician Findings
found unit needing replacement batteries
⚠️ Problem Description
out of scope repair bed needs replacement batteries Sebzda, Matthew

Timeline

📋
▶
2 Work Order Created Feb 6, 11:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 11:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
⏱️
▶
2 Labor Added Feb 6, 3:26 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 51m, 0m
⏳ 4.2 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 12, 1:24 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 9h
🔩
▶
3 Parts Added Feb 12, 8:37 AM
Parts Added → Parts Added → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
🏁
Status: Closed by Matthew Sebzda
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 14m
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 9:41 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1h 2m, 0m
💰
Status: Invoiced by Hannah Shaw Feb 12, 9:47 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Feb 13, 8:00 AM
Invoice Number: SM-253679

Bottlenecks

Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 6, 11:22 AM
Invoice #
SM-253679

Work Details (3)

Name Type Status Qty Amount Date
WL-03095624 Labor Open 2 $190.00 Feb 6, 3:26 PM
WL-03102542 Parts Open 2 $0.00 Feb 12, 8:37 AM
WL-03102544 Parts Open 2 $0.00 Feb 12, 8:38 AM

Details