Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350274 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Feb 6, 2026 → Feb 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 7, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 7 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 7, 2026 (6 days early)
📅
0.8 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced gatch motor tested bed functions and returned bed to service
🔍 Technician Findings
gatch motor drifting down when lowering
⚠️ Problem Description
Kenneth Lancara: repair request gatch motor drifts down
📄 Description
FL28EX GoBed II

Timeline

📋
▶
2 Work Order Created Feb 6, 12:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⏱️
▶
2 3x Labor Added Feb 6, 10:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 56m, 0m
⚠️ 5.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 8:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 9h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 8:21 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253949

Bottlenecks

Assigned
Duration: 6.4 business hours (threshold: 4.0 business hours)
Exceeded by 2.4 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 6, 12:27 PM
Invoice #
SM-253949

Work Details (3)

Name Type Status Qty Amount Date
WL-03096348 Labor Open 2 $0.00 Feb 6, 10:31 PM
WL-03096349 Labor Open 0.25 $0.00 Feb 6, 10:31 PM
WL-03096350 Parts Open 1 $0.00 Feb 6, 10:31 PM

Details