Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350280 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 6, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 11, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 11 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Coordinators 3.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 11, 2026 (2 days early)
📅
3.8 days Total Age
⏱️
3.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 3.8 days stuck in "Assigned"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
found that bushing and screw for Fowler link off /bushing and screw installed tested all functions returned bed back to service
🔍 Technician Findings
found that head of bed not able to move
⚠️ Problem Description
link Fowler screw and bushing needed Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Feb 6, 12:29 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Laura Hill
Technician: a0h8Y00000JjEICQA3, Yves Dessin
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⏱️
2x Labor Added Feb 6, 3:31 PM
Type: Labor
Status: Open
Qty: 3, 1
⏳ 4.0 business days
✔️
Status: Completed by Yves Dessin Feb 11, 10:53 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 22h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 17, 9:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254238

Bottlenecks

Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 6, 12:29 PM
Invoice #
SM-254238

Work Details (2)

Name Type Status Qty Amount Date
WL-03095641 Labor Open 3 $0.00 Feb 6, 3:31 PM
WL-03095642 Labor Open 1 $0.00 Feb 6, 3:31 PM

Details