Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350291 ↗ ServiceMax

Direct Fairways • Inventory • PSM

📍 EMSAR - Production / Direct Fairways — 270 Davids Dr, Wilmington OH, 45177

Feb 6, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Feb 6, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 6, 2026 Invoiced: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 14.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
14.6 days
Over SLA
Created: Feb 6, 2026 Due: Feb 28, 2026 Completed: Feb 6, 2026 (22 days early)
📅
0.0 days Total Age
⏱️
14.6d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
13.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 26 days old
🚨
Primary Delay 14.6 days stuck in "Ready to Bill"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
14.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Total sq/ft: 320

🔧 Work Performed
February 2026 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00
🔍 Technician Findings
February 2026 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00
⚠️ Problem Description
February 2026 Storage space 320 Sq Ft @ $7.50 for total of $2,400.00

Timeline

📋
▶
4 Work Order Created Feb 6, 12:40 PM
Work Order Created → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Chris Bakkemo
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
🚨 14.2 business days
📨
▶
3 Status: Invoice Pending Feb 27, 1:31 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255030
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready to Bill
Duration: 14.6 business days (threshold: 1.0 business days)
Exceeded by 13.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inventory
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Feb 6, 12:40 PM
Invoice #
SM-255030

Work Details (1)

Name Type Status Qty Amount Date
WL-03095276 Labor Open 1 $2,400.00 Feb 6, 12:41 PM

Details