Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350344 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 6, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (12 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 10, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 10 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
2.6 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.6d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
MS40-S ROTARY VANE PUMP

Timeline

📋
▶
4 Work Order Created Feb 6, 2:27 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Feb 10, 9:56 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 19h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 11, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Feb 11, 9:20 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253657

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 6, 2:27 PM
Invoice #
SM-253657

Work Details (1)

Name Type Status Qty Amount Date
WL-03095497 Parts Open 1 $350.00 Feb 6, 2:28 PM

Details