Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350443 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 6, 2026 → Feb 9, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 13, 2026

✓ SLA Met (4 biz days early)

Active: 1 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 9, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 6 → Feb 6, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Ready for Scheduling

Feb 6 → Feb 9, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

▶ Clock Running

Status: Assigned

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 1 of 5 biz days used

▶ Clock Running

Status: Tech On Site

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 1 of 5 biz days used

Created: Feb 6, 2026 Completed: Feb 9, 2026

Business Days Used 1 / 5

0 5d budget

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 6 → Feb 6	Created	▶ Running	0	0 / 5
Feb 6 → Feb 9	Ready for Scheduling	▶ Running	1	1 / 5
Feb 9 → Feb 9	Assigned	▶ Running	0	1 / 5
Feb 9 → Feb 9	Tech On Site	▶ Running	0	1 / 5

Dispatch 0.0d

Coordinators 1.6d

Field Work 0.0d

Billing 0.1d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.6 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 9, 2026 (4 days early)

📅

1.2 days Total Age

⏱️

5.0d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

4.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 26 days old

🚨

Primary Delay 5.0 days stuck in "Closed"

⏱️

Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.2d / 1.0d SLA

Assigned

0.4d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        '26.02.09_MStelter:
1) Installed strain reliefs on power cords and added zip ties for additional retention.                    

🔍 Technician Findings

                        '26.02.09_MStelter:  found asset needed power cords secured                    

⚠️ Problem Description

                        Requesting REPAIR WO.  Strain reliefs for power cords need to be replaced and cords secured.

Stelter, Mark                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 6, 5:00 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

⏳ 1.9 business days

👷

▶

2 Technician Assigned Feb 9, 8:07 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 15h

🔧

▶

2 Status: Tech On Site Feb 9, 11:04 AM

Status: Tech On Site → 4x Labor Added

⏱️

4x Labor Added

Type: Labor, Parts, Travel

Status: Open

Qty: 1, 0.5, 2, 92

✔️

Status: Completed by Mark Stelter Feb 9, 11:10 AM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 5m, 0m

⚠️ 5.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 13, 9:26 AM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 22h

📨

Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 45m, 0m

⏳ 1.0 business days

🧾

Invoice Created Feb 16, 8:00 AM

Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling

Duration: 1.2 business days (threshold: 1.0 business days)

Exceeded by 2.0 business hours

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Mark Stelter

Scheduled

N/A

Created

Feb 6, 5:00 PM

Invoice #

SM-253966

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03097528	Labor	Open	1	$0.00	Feb 9, 11:08 AM
WL-03097529	Labor	Open	0.5	$0.00	Feb 9, 11:08 AM
WL-03097530	Parts	Open	2	$0.00	Feb 9, 11:08 AM
WL-03097531	Travel	Open	92	$0.00	Feb 9, 11:08 AM