Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350481 ↗ ServiceMax

HIGI LLC • Inventory • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Feb 9, 2026 → Jan 31, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 13, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Feb 9, 2026 Completed: Feb 9, 2026
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 4
Feb 9 → Feb 9 Assigned ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 0.2d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
1.0 days
Created: Feb 9, 2026 Due: Feb 12, 2026 Completed: Jan 31, 2026 (12 days early)
📅
0.0 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 23 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Confirmed information with team and completed attached SS detailing costs for the month of January 2026.
🔍 Technician Findings
Compiled report for the Inventory billing
⚠️ Problem Description
January 2026 Higi Inventory

Timeline

📋
▶
2 Work Order Created Feb 9, 3:00 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added Feb 9, 3:50 AM
Type: Labor
Status: Open
Qty: 1, 464
✔️
Status: Completed by Nicole Floyd Feb 9, 4:20 AM
From: Assigned, Completed
To: Completed, Ready to Bill
Duration in Previous: 1h 19m, 0m
📨
▶
2 Status: Invoice Pending Feb 9, 2:21 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253454

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Inventory
Branch
N/A
Technician
Nicole Floyd
Scheduled
N/A
Created
Feb 9, 3:00 AM
Invoice #
SM-253454

Work Details (3)

Name Type Status Qty Amount Date
WL-03097287 Labor Open 1 $1,350.00 Feb 9, 3:50 AM
WL-03097288 Labor Open 464 $6,820.80 Feb 9, 3:50 AM
WL-03097289 Labor Open 1 $20,959.75 Feb 9, 3:50 AM

Details