Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350485 ↗ ServiceMax

HIGI LLC • Monthly Annuity • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Feb 9, 2026 → Feb 1, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 13, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Feb 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 1, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Feb 9, 2026 Invoiced: Feb 1, 2026
Business Days Used 0 / 4
0 4d budget
Dispatch 0.0d
Coordinators 0.1d
Billing 18.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
18.9 days
Over SLA
Created: Feb 9, 2026 Due: Feb 12, 2026 Completed: Feb 1, 2026 (11 days early)
📅
0.0 days Total Age
⏱️
12.4d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 23 days old
🚨
Primary Delay 12.4 days stuck in "Billing Review"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Ready to Bill
3.5d / 1.0d SLA
Billing Review
15.4d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.2.26 hshaw - confirm pricing, chat NFloyd

022726 NIK - Connectivity report uploaded, Thanks!

2.10.26 - Ycampos WO is missing the connectivity report. Placing in BR for now. Nicole to move back to RTB once report has been updated. Thank you.

Higi Service Contract Rev 3: $143,513.52

800.003 Connectivity Rev 2 report: $9,387.0

Q1 2025 Monthly bonus metric +$

🔧 Work Performed
Annuity February 2026 Reported findings to Higi from Reconciliation 3464 kiosks deployed in the field. Optconnect Devices: 596
🔍 Technician Findings
Reconciled with Higi's Deployment report
⚠️ Problem Description
February 2026 Service and Connectivity work order

Timeline

📋
▶
2 Work Order Created Feb 9, 4:31 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
2x Labor Added Feb 9, 4:43 AM
Type: Labor
Status: Open
Qty: 3464, 596
📄
Status: Ready to Bill by Nicole Floyd Feb 9, 4:57 AM
From: Assigned
To: Ready to Bill
Duration in Previous: 26m
⏳ 2.0 business days
💵
Status: Billing Review by Yecenia Campos Feb 10, 3:40 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 10h
🚨 13.0 business days
📄
Status: Ready to Bill by Nicole Floyd Feb 27, 3:24 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 16d 23h
⏳ 1.8 business days
💵
Status: Billing Review by Hannah Shaw Mar 2, 6:18 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 4, 10:21 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
▶
2 Invoice Created Mar 4, 10:28 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Monthly Annuity
Branch
N/A
Technician
Nicole Floyd
Scheduled
N/A
Created
Feb 9, 4:31 AM
Invoice #
SM-255539

Work Details (2)

Name Type Status Qty Amount Date
WL-03097292 Labor Open 3464 $143,513.52 Feb 9, 4:43 AM
WL-03097293 Labor Open 596 $9,387.00 Feb 9, 4:43 AM

Details