Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350492 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS — 833 CANANDAIGUA RD, GENEVA NY, 14456

Feb 9, 2026 → Feb 10, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (12 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Assigned ▶ Running 0 0
Feb 9 → Feb 10 Scheduled ▶ Running 1 1
Feb 10 → Feb 10 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.0d
Field Work 1.0d
Billing 13.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Field Work
1.0 days
Billing
13.8 days
Over SLA
Created: Feb 9, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
2.0 days Total Age
⏱️
4.3d in Closed Longest Stage
🔄
12 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 23 days old
🚨
Primary Delay 4.3 days stuck in "Closed"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
UNKNOWN LOCATION
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
▶
4 Work Order Created Feb 9, 8:52 AM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Mandy Newman
Technician: Eric Mancerella
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-09T13:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Feb 9, 7:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10h 21m
⏱️
4x Labor Added Feb 9, 7:22 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 1, 350
⏱️
▶
2 5x Labor Added Feb 10, 4:51 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 21h 41m, 0m
⏳ 4.9 business days
⏱️
Labor Added Feb 17, 10:05 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 17h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 19, 12:14 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 2d 1h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 12:25 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:05 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 11:16 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 26, 8:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Mar 3, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 9, 8:00 AM
Created
Feb 9, 8:52 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03098383 Labor Open 6 $525.00 Feb 9, 7:22 PM
WL-03098384 Labor Open 1 $0.00 Feb 9, 7:22 PM
WL-03098385 Expenses Open 1 $0.00 Feb 9, 7:22 PM
WL-03098386 Travel Open 350 $0.00 Feb 9, 7:22 PM
WL-03099661 Labor Open 1 $0.00 Feb 10, 4:51 PM
WL-03099662 Labor Open 0.5 $100.00 Feb 10, 4:51 PM
WL-03099663 Labor Open 6 $525.00 Feb 10, 4:51 PM
WL-03099664 Expenses Open 1 $0.00 Feb 10, 4:51 PM
WL-03099665 Travel Open 350 $0.00 Feb 10, 4:51 PM
WL-03108427 Labor Open 0.016666666666667 $38.00 Feb 17, 10:05 AM

Details