Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350518 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 Vacumetrics — 103 Old Colony Ave Unit 2R, East Taunton MA, 02718

Feb 9, 2026 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 23, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
2.3 days
Over SLA
Created: Feb 9, 2026 Due: Feb 23, 2026 Completed: Feb 9, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
2.2d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 23 days old
🚨
Primary Delay 2.2 days stuck in "Ready to Bill"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired ACP28 pump
📄 Description
REPAIR ALCATEL ACP28 DRY PUMP

Timeline

📋
▶
3 Work Order Created Feb 9, 10:44 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Feb 9, 10:53 AM
Type: Labor
Status: Open
Qty: N/A
✔️
Status: Completed by Tami Dawe Feb 9, 11:05 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 20m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 10, 9:03 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253550
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Feb 9, 10:44 AM
Invoice #
SM-253550

Work Details (1)

Name Type Status Qty Amount Date
WL-03097518 Labor Open - $2,931.00 Feb 9, 10:53 AM

Details