Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350545 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 9, 2026 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (12 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0
Feb 9 → Feb 10 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
1.9 days Total Age
⏱️
3.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 23 days old
🚨
Primary Delay 3.2 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer. all functions were within spec and working fine. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
PM SWINGLE, MICHAEL
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 12:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 50m
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 10, 5:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 1:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 8h
📨
▶
2 Status: Invoice Pending Feb 16, 1:58 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 18, 1:40 PM
Invoice Number: SM-254048

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 9, 12:00 PM
Invoice #
SM-254048

Work Details (3)

Name Type Status Qty Amount Date
WL-03099825 Labor Open 0.75 $0.00 Feb 10, 5:42 PM
WL-03099826 Labor Open 1.25 $0.00 Feb 10, 5:42 PM
WL-03099827 Travel Open 34 $0.00 Feb 10, 5:42 PM

Details