Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350551 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 9, 2026 → Feb 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 9, 2026 Completed: Feb 9, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 5
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 5
Feb 9 → Feb 9 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.4d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.1 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 9, 2026 (7 days early)
📅
0.4 days Total Age
⏱️
4.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 23 days old
🚨
Primary Delay 4.5 days stuck in "Closed"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
unlocked controls. cycle checked bed returned to service
🔍 Technician Findings
locked controls
⚠️ Problem Description
Reported problem: "Head wont move. bed wont raise or lower." Sanchez, Jon
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 12:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 15m
⏱️
▶
2 Labor Added Feb 9, 2:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 33m, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 30m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253966

Bottlenecks

Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 9, 12:11 PM
Invoice #
SM-253966

Work Details (1)

Name Type Status Qty Amount Date
WL-03097893 Labor Open 1 $0.00 Feb 9, 2:59 PM

Details