Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350558 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 9, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 26, 2026
8 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 6 of 5 biz days used
Created: Feb 9, 2026 Completed: Mar 2, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 5
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 5
Feb 9 → Feb 13 Assigned ▶ Running 4 4 / 5
Feb 13 → Feb 26 Awaiting Parts ⏸ Paused 8 —
Feb 26 → Mar 2 Reschedule ▶ Running 2 6 / 5
Dispatch 0.0d
Material Management 8.6d
Coordinators 7.8d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.6 days
Over SLA
Coordinators
7.8 days
Over SLA
Field Work
0.0 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Mar 2, 2026 (13 days late)
📅
14.8 days Total Age
⏱️
8.6d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
10.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Mar 2, 2026

AI Analysis

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Completed with significant delays
Closed • 23 days old
🚨
Primary Delay 8.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Awaiting Parts
8.6d / 3.0d SLA
Reschedule
2.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
New part needed. TETHERED I.V. POLE ASSEMBLY FOR MODEL 1037 TRAUMA STRETCHER 1001087018S 422.44
🔧 Work Performed
02/11/2026: Assessed bed, requested WO, Researched parts, drafted and submitted quote to GE. Awaiting PO. 2/11/2026: PO received. Ordering part. 3/2/26: Part received. installed. cycle checked stretcher. returned to service.
🔍 Technician Findings
missing iv poke
⚠️ Problem Description
(OOS issue) Reported problem: "missing IV pole" Sanchez, Jon
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Feb 9, 12:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 7m
⏳ 3.0 business days
⏱️
Labor Added Feb 11, 2:37 PM
Type: Labor
Status: Open
Qty: 0.5
🔩
Parts Added Feb 11, 3:11 PM
Type: Parts
Status: Open
Qty: 1
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 13, 2:32 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Jon Sanchez
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 0h
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Feb 26, 11:27 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 20h
⏳ 3.0 business days
⏱️
▶
3 Labor Added Mar 2, 3:08 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jon Sanchez
From: Reschedule
To: Completed
Duration in Previous: 4d 3h
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Awaiting Parts
Duration: 8.6 business days (threshold: 3.0 business days)
Exceeded by 5.6 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📦
Parts Order 00090378
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 9, 12:21 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03101308 Labor Open 0.5 $0.00 Feb 11, 2:37 PM
WL-03101397 Parts Open 1 $0.00 Feb 11, 3:11 PM
WL-03121097 Parts Open 1 $560.25 Feb 26, 11:27 AM
WL-03121098 Expenses Open 1 $0.00 Feb 26, 11:27 AM
WL-03126469 Labor Open 1.5 $0.00 Mar 2, 3:08 PM

Details